Terms of service

Terms of Service

Welcome to BROKLEN. These Terms of Service govern your use of the BROKLEN website and your purchase of products from us.

By accessing or using our website, you agree to these terms. If you do not agree with these terms, please do not use our website.

1. Business Information

The website broklen.com is operated by:

BROKLEN LTD
Company Registration Number: 17453475

51 Church Road
Clacton-on-Sea
CO15 6BQ
United Kingdom

Email: sales@broklen.com

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM.

We usually respond to customer emails within 24 hours.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images and prices displayed on our website are accurate and up to date.

However, minor variations in colour, appearance, packaging or presentation may occur depending on the product, manufacturer, screen settings or production updates.

Customers should review the product information before completing a purchase.

3. Branded Products

Where BROKLEN offers branded products, we represent those products as genuine products sourced through the applicable brand, distributor, supplier or authorised supply channel, where applicable.

BROKLEN does not claim to be the manufacturer of third-party branded products unless expressly stated.

All trademarks, brand names, logos and intellectual property belonging to third parties remain the property of their respective owners.

4. Prices

Product prices are displayed on the website before purchase.

Any applicable taxes, charges or delivery costs will be disclosed to the customer before the order is completed.

We aim to ensure that all prices are accurate. If an obvious pricing error occurs, we reserve the right to contact the customer before fulfilment to confirm whether they wish to proceed at the correct price or receive a cancellation and refund.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

An order confirmation may be sent to you after your order is submitted. We reserve the right to cancel an order where there is a genuine issue such as a product being unavailable, an obvious pricing error, suspected fraudulent activity or another legitimate reason.

If we cancel an order after payment has been taken, the applicable amount will be refunded.

6. Payment

Payments are processed through the payment methods made available at checkout.

You must provide accurate billing and delivery information when placing an order.

7. Shipping

BROKLEN currently offers free standard shipping on eligible orders.

Orders are normally processed within 1–2 business days, with estimated transit of 3–7 business days after dispatch.

For full information, please see our Shipping Policy.

8. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy and applicable UK consumer protection law.

Nothing in these Terms of Service is intended to remove or restrict a consumer right that cannot legally be excluded.

9. Customer Responsibilities

You agree to provide accurate information when placing an order and to use the website lawfully.

You must not attempt to interfere with the website, use it for fraudulent purposes, or provide false information.

10. Website Content

All website content, including text, graphics, logos and other materials, is provided for general commercial and informational purposes.

BROKLEN makes reasonable efforts to keep website information accurate but does not guarantee that every piece of information will always be completely free from errors or temporary technical issues.

11. Third-Party Brands and Links

Our website may contain references to third-party brands, manufacturers, suppliers or websites.

Such references do not necessarily mean that BROKLEN is owned by, operated by, sponsored by or officially affiliated with those third parties unless expressly stated.

12. Limitation of Liability

Nothing in these Terms limits or excludes liability where such limitation or exclusion would be unlawful.

Nothing in these Terms affects your statutory consumer rights.

To the extent permitted by law, BROKLEN will not be responsible for losses that could not reasonably have been anticipated at the time the contract was formed or for matters outside our reasonable control.