How long does shipping take?
We offer free tracked shipping on every order within the UK. Orders are processed within 1-2 business days, and delivery typically takes 3-7 business days from dispatch.
Do your prices include VAT?
Yes. All prices shown on broklen.com include VAT, so the price you see is the price you pay — shipping is free on every order.
What is your returns policy?
We offer 30-day hassle-free returns on unused items in their original packaging. Email sales@broklen.com with your order number to start a return.
My item arrived damaged or faulty — what do I do?
Please contact us within 7 days of delivery at sales@broklen.com with photos of the issue, and we'll arrange a replacement or refund at no extra cost.
How can I contact customer service?
Email sales@broklen.com or call +44 7848 485647. We're available 9am-6pm UK time, Monday to Saturday, and reply to all emails within 24 hours.
Where is BROKLEN based?
BROKLEN LTD is registered in the United Kingdom at 51 Church Road, Clacton, CO15 6BQ (company number 17453475).