Refund policy
At BROKLEN LIMITED, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return:
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Items must be unused, unworn, and in original condition
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Items must be in original packaging
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Proof of purchase is required
Return Process
To initiate a return, please contact us at:
Email: sales@broklen.com
Include your order number and reason for return. Our team will guide you through the next steps.
Refunds
Once we receive and inspect your returned item:
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Refunds will be processed within 3–5 business days
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Refunds will be issued to your original payment method
Non-Refundable Situations
We may not accept returns or issue refunds if:
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The item has been used or damaged by the customer
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The return request is made after 14 days
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The item is not in its original condition
Shipping Costs
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Customers are responsible for return shipping costs unless the item is faulty or incorrect
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Original shipping fees are non-refundable (if applicable)
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.
We are committed to providing a fair and transparent policy in line with UK consumer standards.