Shipping policy

Shipping Policy

BROKLEN provides straightforward shipping with FREE SHIPPING on eligible orders.

BROKLEN is operated by BROKLEN LTD, company registration number 17453475.

1. Shipping Cost

Standard Shipping: FREE

There is no additional standard shipping charge for eligible orders displayed on our website.

Any applicable delivery charges or special delivery options will be clearly displayed to you before you complete your purchase.

2. Order Processing

Orders are normally processed and dispatched within:

1–2 business days

Business days are Monday through Friday, excluding applicable public holidays.

Orders placed during weekends or public holidays may begin processing on the next business day.

3. Delivery Time

After dispatch, standard delivery generally takes:

3–7 business days

Therefore, the typical overall timeframe from order placement to delivery is approximately 4–9 business days, depending on processing and carrier transit times.

Delivery times are estimates and are not guaranteed unless a specific guaranteed delivery service has been expressly offered at checkout.

4. Tracking

Where tracking is available for your order, tracking information may be provided by email after your order has been dispatched.

Customers should ensure that their delivery address is accurate and complete when placing an order.

5. Delivery Delays

Although we aim to deliver orders within the estimated timeframe, delays can occasionally occur due to circumstances outside our reasonable control, including carrier delays, severe weather, customs procedures, public holidays, incorrect addresses or other transportation disruptions.

If your order appears to be delayed, please contact us at:

sales@broklen.com

We will investigate the delivery status and assist you where possible.

6. Incorrect Delivery Information

Customers are responsible for providing an accurate delivery address at checkout.

If an order cannot be delivered because an incorrect or incomplete address was provided, please contact us as soon as possible.

Where an order needs to be reshipped because incorrect information was provided by the customer, any additional delivery costs may be payable by the customer where permitted by law.

7. Lost, Damaged or Incorrect Deliveries

If your order arrives damaged, is incorrect, or does not arrive within a reasonable timeframe, please contact us at sales@broklen.com.

We will investigate the issue and provide the appropriate solution in accordance with applicable consumer protection laws.

8. Product Availability

We aim to ensure that products advertised on BROKLEN are available for purchase. If an unexpected stock or fulfilment issue prevents us from fulfilling an order, we will contact the customer and provide an appropriate solution, including a refund where applicable.